Introduction to HH Micro Finance Bank and the FSP Role

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• Overview of HH Micro Finance Bank Start
• Understanding the FSP Role Start
• Legal and Compliance Requirements Start

  The Ajo Collection Process

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• Understanding Ajo Contributions Start
• Step-by-Step Ajo Collection Process Start
• Handling Challenges in Ajo Collection Start

  Remittance and Reporting

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• Remittance Process to HHMFB Start
• Record-Keeping and Reporting Start
• Reconciliation and Discrepancy Management Start

  Customer Engagement and Relationship Management

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• Building Trust with Traders Start
• Promoting HHMFB Products and Services Start
• Handling Customer Complaints and Feedback Start

  Technology and Tools

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• Using HHMFB’s Digital Platforms Start
• Security Best Practices Start
• Leveraging Data for Performance Improvement Start

  Performance Evaluation and Incentives

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• Key Performance Indicators (KPIs) for FSPs Start
• Incentive Structure for FSPs Start
• Continuous Learning and Development Start

  General Assessment

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• Multiple Choice Quiz Start