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HHMFB FSP ONBOARDING COURSE
Introduction to HH Micro Finance Bank and the FSP Role
Overview of HH Micro Finance Bank
Understanding the FSP Role
Legal and Compliance Requirements
The Ajo Collection Process
Understanding Ajo Contributions
Step-by-Step Ajo Collection Process
Handling Challenges in Ajo Collection
Remittance and Reporting
Remittance Process to HHMFB
Record-Keeping and Reporting
Reconciliation and Discrepancy Management
Customer Engagement and Relationship Management
Building Trust with Traders
Promoting HHMFB Products and Services
Handling Customer Complaints and Feedback
Technology and Tools
Using HHMFB’s Digital Platforms
Security Best Practices
Leveraging Data for Performance Improvement
Performance Evaluation and Incentives
Key Performance Indicators (KPIs) for FSPs
Incentive Structure for FSPs
Continuous Learning and Development
General Assessment
Multiple Choice Quiz
Overview of HH Micro Finance Bank
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